September Results

September Results & Updates

August Note: 

We did not have a blog in August, so I just want to reflect briefly on that crazy month.  We had some really bad fires in Spokane which causes some smoke related cancellations, but these were more than made up for in additional bookings due to dislocated people and people trying to get away from the smoke.  We purchased and lent out high quality air purifiers to guests who requested them, at no charge.

September:

For several larger homes we saw amazing revenue improvement vs 2025 this month.  One of the homes added a huge home theatre system with several rows of seating which seems to be making a big difference.  It's a good reminder that amenities sell!  We implemented a new live inventory tracking system in the warehouse this month which helps us track our internal supply costs for each property.  We added several new team members and 2 new properties under management. We are still getting some things finalized with those homes, one is a tranquil downtown condo and one is a beautiful 3 bed/3bath house.  Our new Cleaning manager Alexandra has been bringing some great improvements to our tools/kit and processes.  It's been amazing to see all the ideas she brings every day.   In September we got our new coffee bar and beverage fridge set up for the cleaners in the office so they can grab some refreshments on their way in and out each day.

I remain focused on rapidly switching from multiple boiler-plate software services to custom in-house apps that are built to integrate into one system.  Our cleaning scheduling and photo app Synclyst is proprietary and now connects to our growing internal web apps on the TurnoverAngel.com site.  At the moment I am working on a new pricing tool that will be an improvement over the popular generic apps other managers use.   For the owner portals, I am constantly trying to increase transparency and clarity.  Any feedback you have is appreciated!  I love ideas and suggestions. :)

Updates:

I'm excited to share some of the improvements we now have in our owner portals below.

The Revenue Tab:

My favorite addition is the new year over year revenue display. This report is available in YTD comparison (my favorite) and a "Whole Year" view.

"The best calendar for short term rentals ever designed"

At least that's what I think. When you go to block dates on a short-term rental calendar, it's often confusing which day you are checking out because you select a final night but then leave the next day. TurnoverAngel owners can now easily select and block dates for their personal use of their homes with this much more intuitive interface. Try it!

Photo Feed!

Now you get an almost live feed of cleaning photos for your property. Click on a photo to view the cleaner's checklist and browse photos.

Live Reviews!

Check the reviews tab for a live feed of guest reviews! Transparency is a core value of TurnoverAngel and I think our reviews speak for themselves so we will always try to make it easy for owners to see what guests are saying.

Questions!

Rather than clog your email with hard to follow email threads, we created a question tab in the owner portal so you can post your questions to us and easily track our responses. If a home has more than one owner, the questions are visible to all registered owners of the house. A group message board.

Thank you to all our team members, owners, and vendors for your support!  

- Dave